The managed operator
Stonework is the managed operator for privately held enterprises. We design your non-core functions end to end and then run it for you - with our people and our agents.
Month-end · day 3 of 3
Tier-1 SLA 99.4% · 412 in queue
Pipeline hygiene · 1,238 records reconciled
AP run scheduled · 14:00 UTC
Weekly briefing · drafted for Mon 09:00
The category
You have tried both. One asked your team to learn another system. The other left you with a deck. Stonework is the third option - the one that simply runs it.
A tool
A consultant
Stonework
Who runs it day-to-day?
A tool
Your team
A consultant
Your team, after they leave
Stonework
We do
When does value start?
A tool
After you implement
A consultant
After the deck
Stonework
Within weeks
What do you buy?
A tool
A license
A consultant
Hours and a report
Stonework
A running operation
Who is accountable for the outcome?
A tool
You
A consultant
You
Stonework
Us
Functions we run
Each function below is taken off your desk, redesigned, and operated by a Stonework team. You receive an operating view, not a project plan.
Function
We close your books, manage cash, and keep AP and AR moving. A senior operator and an agent layer take over the day-to-day so the function runs without your attention.
Replaces
bookkeeper, AP/AR clerk, finance admin
Function
We answer your customers, resolve their issues, and keep your CSAT where it should be. Agent-assisted humans handle the volume, on the systems you already use.
Replaces
support team lead, frontline reps, QA
Function
We run pipeline hygiene, lead enrichment, quoting, and renewals. Your reps sell - we handle every operational step around them.
Replaces
sales ops manager, SDR research, CRM admin
Function
We run hiring coordination, onboarding, payroll prep, and policy admin end-to-end. Your leaders stop being part-time HR.
Replaces
HR coordinator, recruiting coordinator, payroll admin
Function
We manage your supplier base - POs, receiving, exceptions, vendor performance, contract renewals. Working capital decisions stay yours.
Replaces
procurement admin, vendor manager, scheduler
Function
We assemble the weekly and monthly briefings that tell you how your business is actually running. Drafted by agents, signed off by a senior operator, on your desk every Monday.
Replaces
FP&A analyst, BI contractor, ops dashboard project
How an engagement runs
Five steps. Each one is our work. You are kept informed, not asked to lead change.
A 1–2 week mapping of the function as it operates today.
We re-engineer the function end-to-end. This is our work, not yours - you are not asked to manage change.
We assemble the operating team and connect agents to your existing systems. No rip-and-replace of your core.
The function moves onto our balance sheet. Your team stops touching it.
We run the redesigned function. You receive an operating view and a monthly briefing.
How it works
Every function is run by a small, named Stonework team - a senior operator, a domain specialist, an operations engineer. They are who you call.
Behind them sits a layer of purpose-built agents that read from and write to the systems you already use - your ledger, your CRM, your help desk, your ERP. The agents do the volume. The team owns the judgment.
You are never asked to manage the agents. You are never asked to learn new software. The operation appears, on your existing surfaces, in better shape than before.
Operating model
Target outcomes
The standard each engagement is built to reach - in months, not years. We will not engage on a function we cannot commit to in numbers.
$2M+
operational cost engineered out of a mid-size finance function.
Engagement target.
3 days
month-end close, from cutover forward.
Operating standard.
90%+
of customer tickets resolved without owner involvement.
Owner-desk standard.
15 hrs
of owner time returned each week.
What an engagement is built to deliver.
The commercial model
Structure
Monthly retainer per function. Quarterly business review. A clean exit clause - because we earn the engagement every quarter.
Included
The people, the agents, the tooling, the accountability. One number on your P&L for the function, and one team on the phone.
Excluded
Rebuilding your core systems. We operate what you have. If you need a new ledger, we are not your firm.
Engagements
Each engagement is a function we will run for years. We onboard at a pace that protects that promise. If your operations are a candidate, request a private briefing.